Terms & Conditions

Please read the following rules and understand that when you use the Site, it means that you agree to follow the guidelines and conditions outlined in it (the "Agreement"). From time to time, the terms of the Site may change. Anytime you use the Site, it means that you accept and will abide by the Agreement and any changes to the rules.

Use of Materials on This Web Site:

Unless otherwise noted, Bill's Seafood Restaurant owns or controls the copyrights and trademarks for all the photographs, illustrations, designs, icons, logos, and written material (the "Contents") appearing on the Bill's Seafood Restaurant Web site. The Site as a whole is also protected by copyright and trademark laws.

The trademarks, logos, and service marks (collectively the "Trademarks") displayed on Bill's Seafood Restaurant site are registered and unregistered Trademarks of Bill's Seafood Restaurant, its affiliates and others.

You may download one copy of the Contents and any downloadable materials in temporary storage on your computer for PERSONAL USE ONLY. You have no rights, title, or interest to any materials you download. You may NOT reproduce, distribute, change, display, re-create, publish, re-post, transmit, sell or otherwise use the Contents of the Site without the written permission of Bill's Seafood Restaurant. Any unauthorized use of the Trademarks, images, photographs, or illustrations may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

If you are an owner of intellectual property who believes your intellectual property has been improperly posted or distributed through this Web site, please notify Bill's Seafood Restaurant immediately at the following address:Support@BillsPrime.com


The material in Bill's Seafood Restaurant site could include technical inaccuracies or other errors. Your use and browsing of the Site is at your risk. Neither Bill's Seafood Restaurant nor any other party involved in creating, producing, or delivering the Web site shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, Bill's Seafood Restaurant Web site. Bill's Seafood Restaurant does not warrant that the functional aspects of the Site or the server that makes it available are free of viruses or other harmful components. 


Bill's Seafood Restaurant has not reviewed all of the sites that have linked themselves to Bill's Seafood Restaurant Web site and is not responsible for the contents of any off-site pages or any other sites linked to this Site. The inclusion of any link to such sites does not imply that Bill's Seafood Restaurant endorses or supports the sites. Your linking to any other off-site pages or other sites is at your own risk. If you want to link to Bill's Seafood Restaurant Web site, you should first contact Support@BillsPrime.com before creating that link so the site may be previewed. Bill's Seafood Restaurant does not allow the unauthorized use of The Bill's PRIME Seafood & Steak logos, trademarks, or other graphics to create links. Text links are permitted only upon prior written approval and must be made to the site home page at www.BillsPrime.com rather than to any other specific pages within the site.

Online Store Provisions:

Additional terms and conditions apply if you plan to place an order online. Please review these provisions prior to placing your order.

  • Taxes and Shipping
    The Customer shall be responsible for the payment of all sales, use, and similar taxes, and shipping and handling charges relating to the purchase of products from Bill's Online Store.
  • Cancellations
    Orders may be canceled by emailing  OnlineStore@BillsPrime.com within 1 hour in which you have placed the order.  All cancellation requests must include the billing name and the order number. Although we will make every effort to process your cancellation request, an order cannot be cancelled once it has been prepared for shipment or sent out for delivery.
  • Delivery Dates

    • Our gourmet product’s, Coffee by the Pound & Bill’s PRIME Steak Sauce is handled through USPS & FedEx Ground
    • ​Our deliveries for our Crab Cakes are handled through FedEx Express.

We offer different types of delivery options to ensure the best & safest guaranteed delivery.  Bill's Seafood Restaurant will not be held responsible for any weather related situations that may impact any delivery from happening.  We will try our best to ensure that you receive it promptly.  


Depending on your destination zip code, the different FedEx shipping methods available to you may include:

STANDARD OVERNIGHT 1 Day Air Service – Delivered by 3:00-4:30pm
PRIORITY OVERNIGHT 1 Day Air Service with an earlier delivery – Delivered by 10:30am

Orders are shipped out Monday through Thursday, with 12:00 pm EST being the cut-off for an order to be received and shipped out the same day. Orders received after 12:00 pm EST ship out the following business day. Orders received after 12:00 pm EST on Thursday do not ship out until the following Monday.


MONDAY Orders before 12:00pm will arrive Tuesday
TUESDAY Orders before 12:00pm will arrive Wednesday
WEDNESDAY Orders before 12:00pm will arrive Thursday
THURSDAY Orders before 12:00pm will arrive Friday
FRIDAY Orders before or after 12:00pm will ship out on Monday
SATURDAY Orders before or after 12:00pm will ship out on Monday
SUNDAY Orders before or after 12:00pm will ship out on Monday



We try to make every option available for our customers when it comes to deliveries.  “Saturday Delivery”* is available in most areas.  We ask that if you are interested in ordering our Bill’s PRIME Crab Cakes, Saturday deliveries will ship using FedEx Priority Overnight® service. In addition, there is a $15.00* surcharge for all Saturday deliveries. (* Some areas may cost more) When requesting Saturday delivery to rural areas, please call in advance before 12 pm EST on Friday to check availability.  Bill’s Customer Service Phone:  (757) – 655 – 1330



Since our Bill’s PRIME Crab Cakes are perishable, before we ship them, we plan ahead to make sure that they arrive there safely and frozen.  We freeze our fresh crab cakes and use our Dry Ice Pack System that keeps perishables cold & frozen in transit for up to 30 hours.


 All orders are shipped via FedEx Express. Our customers will receive an email with tracking information from our Customer Service Department.  They can track their package with up-to-date transit times once the package has been picked up and is being shipped. 

To track your package:

  •  Visit the FedEx website at: www.fedex.com
  •  Call them at: 1-(800)-GO-FEDEX